WIFIShop warranty conditions

This warranty certificate is drawn up in accordance with Government Emergency Ordinance (OUG) 140/2021 on certain aspects of contracts for the sale of goods and Government Ordinance (OG) 21/1992 on consumer protection.

1. Warranty period

  • Products sold benefit from a warranty of 2 years (24 months), for both natural persons and legal entities.

  • For natural persons, this is the legal guarantee of conformity provided by OUG 140/2021. For legal entities, the 24-month warranty is granted commercially by Xtreme Solutions S.R.L.

  • The warranty runs from the delivery date of the product stated on the invoice.

2. Buyer's obligations

To benefit from the warranty, the buyer must:

  • follow the usage and installation instructions provided;

  • not allow interventions on the product by persons or companies other than those authorised by WIFIShop;

  • present the purchase invoice and, where applicable, the original warranty certificate when requesting repair;

  • fill in the warranty form before sending the product.

3. Situations that void the warranty (exclusions)

The warranty does not cover the product and becomes void in the following cases:

  1. Improper handling: defects caused by transport, dropping, impact, mechanical shocks or exposure to weather.

  2. Electrical problems: faults caused by voltage fluctuations in the power grid, electrical discharges (lightning), connection to a network with unsuitable voltage, or use of non-original/non-approved power supplies.

  3. Software/hardware modifications: modification of the original firmware (root, custom ROM etc.), removal of serial numbers (S/N) or breaking of warranty seals.

  4. Access locks: sending the product for service locked with passwords, user accounts or security codes that prevent diagnosis.

  5. Professional use: use of products in intensive/industrial operation if they were designed exclusively for household use.

  6. Accessories and consumables: the warranty does not cover breakable parts (housings, buttons), batteries/accumulators (consumables) or missing accessories found after receipt of the parcel.

4. Remedy procedure

  1. The product is repaired or replaced within a reasonable time, which may not exceed 15 calendar days from the moment the seller was informed of the non-conformity and the product was received for service.

  2. The warranty period is extended by the time the product spent in service.

  3. If repair is not possible, the product will be replaced with an identical one or, if no longer in stock, its value will be refunded.

  4. Before sending a product under warranty, we recommend checking the “Frequently asked questions” section on the product page and the user manual, or contacting us at contact@wifishop.ro / +40 770 188 945 (Mon–Fri, 12:00–17:00). Many issues are configuration-related and we can solve them free of charge, remotely, without a service visit. This recommendation is not a condition for the warranty.

  5. Products sent in that turn out to be working. If the diagnosis shows that the product works according to its specifications and the reported problem cannot be confirmed, or is caused by incorrect installation or use, we will invoice 35 lei for transport and a 50 lei diagnosis fee. We send you the diagnosis report before invoicing. If the product has a defect covered by the warranty, the repair or replacement and transport are free of charge. It applies to both private and business customers. It does not apply to WIFIShop partner resellers and integrators, or to returns within 14 days.

5. Service contact details

Office (order pickup, returns and service): S.C. XTREME SOLUTIONS S.R.L., Șoseaua București-Târgoviște nr. 11A, sector 1, Bucharest, Romania
Phone: +40770188945 | E-mail: contact@wifishop.ro