WIFIShop technical support
If you bought equipment from wifishop.ro and need technical support, please write to us via the contact form, choosing the reason “Report a bug / problem”. A WIFIShop consultant will call you within a maximum of 48 hours (on working days) and explain the next steps.
- Technical support does not mean step-by-step installation of the equipment. It is offered to help you with information when you have problems during installation.
- Technical support covers software only. We cannot help with electrical connections or mechanical mounting; for these, please call a qualified technician.
- Free technical support is offered only for the first installation.
- Routers provided free of charge by telecom operators are usually locked for configuration. In this case, your own router is required.
- Technical support is offered subject to availability.
Technical support is offered only if all equipment used in the system was purchased from WIFIShop.
Technical support requires basic computer skills:
- knowing how to download and install a program from the internet;
- knowing how to allow a program through the firewall;
- knowing the password of the router used for the installation.
Support may require running a remote access program on your computer, through which our operator accesses the computer and, subsequently, the equipment supplied. Access takes place only with your consent and only for the duration of the support session.
The first step is to download the free remote assistance application AnyDesk. After installation, tell us by phone the ID shown on the left side of the application, then click “Accept” when we connect.
The WIFIShop technician will remotely make the settings needed for the system to work correctly. At the end, the operator closes the access session and you can delete the application.