IMPORTANT: The provisions below, including the 14-day right of withdrawal, apply EXCLUSIVELY TO NATURAL PERSONS (consumers), as defined in Government Emergency Ordinance (OUG) 34/2014. Legal entities, associations or any other entities that are not “consumers” do not benefit from the 14-day right of return, except for confirmed manufacturing defects.

Return period

Under OUG 34/2014, any customer who is a natural person has the right to return purchased products within a maximum of 14 calendar days of receiving the order, without penalty and without giving a reason.

General return rules

  • Do not send products until you have filled in the return form and received our approval.

  • Returns are accepted only via express courier.

  • Shipping costs are borne entirely by the customer. If the product has a manufacturing defect found on receipt, shipping costs are borne by WIFIShop.

  • We do not accept parcels sent by Poșta Română (Romanian Post) or parcels sent cash on delivery. We reserve the right to refuse any parcel that does not meet these conditions.

Product condition and reduction in value (Art. 14 para. 3 of OUG 34/2014)

Returned products must be in the same condition in which they were received, in their original packaging, with the original labels intact and with all original documents and accessories.

Situations that lead to a reduction in value or refusal of the return:

  1. Locked with personal data: products configured with user accounts, access passwords, security codes or cloud accounts (e.g. Google, iCloud, administrator/BIOS passwords). Devices must be reset to factory settings; any lock requiring specialised technical intervention is a legal ground for reducing the refunded amount or refusing the return.

  2. Unauthorised modifications: products whose software (modified firmware) or hardware has been altered.

  3. Physical damage: products showing signs of wear, scratches, chips, impacts, mechanical/electrical shocks, or with damaged/incomplete original packaging.

Technical inspection: on receipt, we carry out a technical inspection to check the product's condition. If the product has been modified or damaged, the refunded amount will be reduced in proportion to the costs of restoring it to its original saleable condition (service, unlocking, repackaging).

Return procedure

  1. Fill in the return form.

  2. After our confirmation, arrange collection of the parcel by an express courier (e.g. Fan Courier, tel. 021 9336).

  3. Pack the product in a courier envelope or an additional box to protect the original box.

Office (order pickup, returns and service): S.C. XTREME SOLUTIONS S.R.L., Șoseaua București-Târgoviște nr. 11A, sector 1, Bucharest, Romania. Phone for the courier: +40770188945.

Refunds

  • Refunds are made by bank transfer to the IBAN account you provide.

  • The refund is made within a maximum of 14 calendar days from the date the product was received and accepted by the seller.

  • For online card payments, the amount is refunded to the card used for the transaction.